Summary of the book “Front Desk”

Front Desk is a heartwarming and inspiring novel written by Kelly Yang. It tells the story of Mia Tang, a 10-year-old Chinese immigrant girl, and her family’s struggles as they start a new life in …

Summary of the book "Front Desk"

Front Desk is a heartwarming and inspiring novel written by Kelly Yang. It tells the story of Mia Tang, a 10-year-old Chinese immigrant girl, and her family’s struggles as they start a new life in America. Set in the 1990s, the book explores themes of poverty, racism, and the power of community.

Mia’s parents work long hours at a hotel, where they are mistreated by the cruel owner, Mr. Yao. Despite the hardships, Mia finds solace in her new job as the front desk clerk, where she gets to know the hotel guests and learns valuable life lessons. With the help of her friends and the support of her family, Mia takes a stand against injustice and fights for what is right.

Front Desk is a poignant and thought-provoking novel that sheds light on the immigrant experience and the resilience of the human spirit. Through Mia’s eyes, readers are able to see the world in a different way and understand the importance of empathy, kindness, and standing up for what you believe in. This book is a must-read for readers of all ages, as it reminds us of the power we all have to make a difference.

Check-In at the Calivista Motel

Summary of the book "Front Desk"

When you arrive at the Calivista Motel, the first thing you’ll notice is the friendly and welcoming front desk staff. They are always ready to assist you with your check-in process and answer any questions you may have.

To check-in, you’ll need to provide a valid ID and a credit card for payment. The front desk staff will verify your reservation and assign you a room based on your preferences and availability. They will also provide you with a room key and any necessary information about the motel’s amenities and services.

During the check-in process, you’ll have the opportunity to ask any questions or request any additional services you may need during your stay. The front desk staff is knowledgeable about the local area and can provide recommendations for restaurants, attractions, and transportation options.

Once you have completed the check-in process, you can proceed to your room and begin enjoying your stay at the Calivista Motel. The front desk staff is available 24/7, so if you have any questions or concerns during your stay, don’t hesitate to reach out to them for assistance.

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At the Calivista Motel, we strive to provide our guests with a comfortable and enjoyable experience. Our front desk staff is dedicated to ensuring that your check-in process is smooth and hassle-free, so you can start your stay off on the right foot.

Reservation Troubles and Unexpected Guests

Summary of the book "Front Desk"

Managing reservations is a crucial task for front desk staff. However, sometimes there can be unexpected issues that arise, causing troubles and challenges.

Double Bookings

One common reservation trouble is when there are double bookings. This can happen due to system errors or miscommunication. When faced with a double booking situation, front desk staff must handle it with professionalism and find a solution that satisfies both parties involved. This may involve finding alternative accommodations or offering compensation to the affected guest.


Summary of the book "Front Desk"

Another challenge is dealing with no-shows. These are guests who have made a reservation but fail to arrive without prior notice. Front desk staff must keep track of no-shows and handle the situation appropriately. This may involve contacting the guest to confirm their arrival or releasing the reserved room to other guests if the no-show period has passed.

It is important for front desk staff to maintain clear communication with guests to avoid reservation troubles. They should confirm reservations, provide reminders, and be proactive in addressing any potential issues.

In addition to reservation troubles, front desk staff also have to handle unexpected guests. These are individuals who arrive without a reservation or outside of the usual check-in times.

Front desk staff must be prepared to handle unexpected guests by assessing the availability of rooms, verifying identification, and determining the appropriate rate. They may need to offer alternative accommodations or negotiate with the guest to find a suitable solution.

Overall, reservation troubles and unexpected guests require front desk staff to be flexible, resourceful, and customer-focused. By effectively managing these challenges, they can ensure a positive experience for all guests.

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Unveiling a Hidden Talent

Summary of the book "Front Desk"

One of the most rewarding aspects of working at the front desk is discovering hidden talents among the staff. It’s always a pleasant surprise to find out that someone has a skill or interest that they haven’t shared before.

Recently, we had a team-building event where everyone was encouraged to participate in a talent show. We were blown away by the hidden talents that were unveiled that night. From singing and dancing to magic tricks and stand-up comedy, our staff members showcased their diverse abilities.

One employee, in particular, stood out during the talent show. Sarah, who had always been quiet and reserved, took the stage to perform a beautiful piano piece. Her fingers danced across the keys, and the melody filled the room with a sense of serenity. It was a truly breathtaking performance.

After her performance, Sarah received a standing ovation from her colleagues. We were all amazed at her talent and couldn’t believe that she had been keeping it a secret for so long. Since then, Sarah has been encouraged to share her musical abilities more often, and she has even started giving piano lessons to interested colleagues.

Discovering Sarah’s hidden talent was a reminder that everyone has something special to offer. It also highlighted the importance of creating a supportive and inclusive environment where people feel comfortable sharing their passions and talents.

As a result of the talent show, our team has become closer and more connected. We now have regular talent nights where staff members can showcase their skills, and it has become a favorite event among both employees and guests.

Unveiling Sarah’s hidden talent was a turning point for our team. It showed us the power of embracing individuality and fostering a culture of creativity and self-expression. We are grateful for the opportunity to discover the hidden talents within our team, and we look forward to uncovering more surprises in the future.

Standing up for Justice

One of the key themes explored in the book “Front Desk” is the importance of standing up for justice. The main character, Mia Tang, faces numerous challenges and injustices throughout the story, but she never loses her determination to fight for what is right.

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From the very beginning, Mia is faced with discrimination and racism as her family struggles to find stable housing and employment due to their immigrant status. Despite the unfair treatment, Mia refuses to be silenced and uses her writing skills to share her experiences and raise awareness about the injustices faced by immigrant families.

Mia’s courage and determination to stand up for justice is also evident in her interactions with the hotel guests. She witnesses firsthand the mistreatment of the immigrant workers and guests by the abusive owner of the hotel. Instead of staying silent, Mia takes it upon herself to help those in need and fight against the unfair treatment.

Throughout the book, Mia’s actions inspire others to stand up for justice as well. She forms alliances with other marginalized characters, such as Lupe and Jason, and together they create a network of support and resistance against the injustices they face.

“Front Desk” serves as a powerful reminder that even in the face of adversity, it is important to stand up for justice and fight against discrimination and inequality. Mia’s story is a testament to the resilience and strength of individuals who refuse to be silenced and continue to fight for what is right.

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